Customer satisfaction is paramount. If you are entitled to a replacement or refund, our dedicated Customer Services team will set things right and get this to you straight away. We’ll arrange collection where required too. Our Quality Manager will also investigate and provide you with feedback.
Please notify our Customer Services Team or your account manager as soon as there is a problem. We’ll log and acknowledge your complaint; our Quality Manager will investigate and we’ll provide you with feedback.
If you order items in error, there may be a charge to collect and restock unused goods. We can only process returns of unused goods that are in a resalable condition.
To return an item please email firstname.lastname@example.org for more information